Refund and Returns Policy

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SgecomLLC Return & Refund Policy

Last updated: October 2026

1. 30-Day Return Window

At SgecomLLC, we want you to be completely confident in your computer hardware purchases. You may return unopened, factory-sealed computer components within 30 days of delivery for a full refund back to your original payment method.

2. Return Eligibility Requirements

  • Product must be in original, unopened factory-sealed packaging with all tamper-proof seals intact.
  • Serial numbers on the returned hardware must match the serial numbers recorded at dispatch.
  • All original accessories, manuals, driver media, cables, and packaging materials must be present.

3. Defective / Dead-on-Arrival (DOA) Hardware

If a product arrives damaged in transit or is determined to be Dead-on-Arrival (DOA), please report it within 7 days of delivery. SgecomLLC will provide an immediate prepaid return shipping label and process a replacement or full refund upon receipt and serial verification.

4. Return Merchandise Authorization (RMA) Process

  1. Email support@sgecomllc.com with your order number and serial number to request an RMA number.
  2. Securely package the item in protective anti-static materials and a durable shipping box.
  3. Affix the provided RMA return label and drop off with the designated carrier.
  4. Once received and inspected at our tech center (usually within 2 business days), your refund or replacement will be released.

5. Manufacturer Warranty Coverage

Beyond our 30-day return window, all products sold by SgecomLLC are covered by their respective manufacturer warranties (typically 1 to 5 years depending on component type). Our team is always happy to assist you with manufacturer warranty claims.