Frequently Asked Questions
Hardware & Ordering Assistance
Everything you need to know about our certified PC hardware, packaging, shipping, and warranty coverage.
Are all PC components sold by SgecomLLC genuine and factory sealed?
Yes, absolutely. SgecomLLC only sells 100% brand-new, factory-sealed components procured directly through authorized manufacturer distribution channels. Every graphics card, motherboard, processor, and memory kit carries official serial numbers eligible for direct manufacturer warranty registration.
How are sensitive components like GPUs and motherboards packaged for transit?
We take electrostatic discharge (ESD) protection and physical shock resistance extremely seriously. All components are packaged inside anti-static shielding bags, cushioned with multi-layer high-density air pillows, and shipped in heavy-duty crush-tested corrugated outer boxes.
What should I do if a component is Dead on Arrival (DOA)?
In the unlikely event that a component arrives defective, SgecomLLC provides a fast-track 7-day DOA replacement program. Contact us at support@sgecomllc.com with your order number and serial number; we will issue a prepaid return shipping label and immediately dispatch an expedited replacement.
Can SgecomLLC help check PC component compatibility before I buy?
Yes! Our technical team includes seasoned PC builders. If you are unsure whether a motherboard fits your case, whether your power supply wattage is sufficient for an RTX 4090, or if your RAM speed matches your CPU controller, reach out via our contact page and we will review your parts list free of charge.
How quickly are orders shipped and do you provide tracking?
In-stock orders placed before 2:00 PM EST on business days ship the same day. Tracking numbers are generated and emailed immediately upon carrier pickup. Orders over $99 qualify for Free Insured Ground Shipping.